If an order is not received or if an item is received and it is either damaged or faulty, a return claim needs to be emailed to firstname.lastname@example.org within 30 days from the date of dispatch.
Do not return goods until we can determine the best response.
Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge.
Refund: If a refund is required, it will be provided according to the original method of payment.
We do not refund or credit due to a change of mind.